We can make your machine go further for longer

In order to achieve the best performance from your machine, you need

If you are operating your machine in excess of 8 hours a day, fi ve days a week, contact us now to find out about our 12 month full service.

• Customer pre-purchase 10 or 20 hours of support meaning support is available instantly when required with no need to execute payments for small transactional values.
• Support hours can be used for hardware, software queries, design assistance or production management advice meaning one easy payment for all types of support from FRAMECAD.
• There is no time expiry deadline on the hours paid for; use them as little or as often as required, when required.
• Monthly reports will always let the customer know what hours have been consumed, by whom and for what issue.
• Real time web access enables customers to have a rapid response to issues.

In addition to FRAMECAD First Response, FRAMECAD Protect offers onsite maintenance for FrameMaster machines every 6 months or 1,000 hours, whichever comes first.

• Inspection and report on tool wear.
• Reset up and recalibration of machine.
• Standard maintenance materials are included although parts are excluded.
• Timing for the engineer’s visit is by mutual agreement with the customer.

• Remote proactive diagnostics of faults and logged issues for online resolution.
• Real time collaboration online with customers for machine fault resolution & maintenance.
• Data analysis for key component monitoring for advanced warning of failure.
• Remote access to machine software updates, operating procedures and manuals.