Global Customer Care

FRAMECAD® Care is the global customer support service, which provides technical, software, engineering, and design and manufacturing support.


 

Global Customer Care

Overview

The FRAMECAD Care team are a multi-lingual team of experts who respond to support requests 24 hours a day, to ensure clients’ projects are running at full capacity as soon as possible. The FRAMECAD Care team are based in our seven global offices and are avaliable to travel to site. 

MyFRAMECAD

MyFRAMECAD is FRAMECAD’s cloud-based customer portal designed to give you the tools and applications to allow you to better manage your business and improve your productivity.

MyFRAMECAD is available to all FRAMECAD customers meaning you can access it from wherever you are in the world, no matter where your business takes you. If you are a FRAMECAD customer and would like to access your MyFRAMECAD account, click here.

Annual Systems Support Agreements

FRAMECAD offers annual Systems Support Agreements to provide remote and diagnostic support. An annual Systems Support Agreement means that FRAMECAD is partnered with you and is supporting your use of the FRAMECAD system.  You will know that your support needs will be met by the FRAMECAD System experts quickly, to minimise costly downtime or delays. Our commitment to you is the first response to your support request within one business day. 

One Systems Support Agreement covers you for all your FRAMECAD equipment, even if you have equipment in different countries or being run by different teams. Under your Support Services Agreement, you can lodge support issues for equipment and software, including general troubleshooting, diagnostics spare part identification, and basic software user guidance.

Once you have signed up to a Systems Support Agreement, you will have access to the MySupport in MyFRAMECAD to raise your support requests and to track your request as they are addressed. 

 

Onsite Technical Support

FRAMECAD has fully trained technicians who travel globally to assist and support customers with technical issues. A local technician will come to site and resolve any issues as required. Technical assistance is provided at a daily rate

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